Faster Broadband Is Here!

The speed of your plan is the maximum possible connection speed at which you can access the Internet. Put another way it's the maximum possible connection speed between your modem and your local phone exchange for your plan. The maximum speeds possible with broadband are 8Mbps download and 800Kbps upload.

There are several factors that can affect the maximum speed you can receive:

• Your Location - The distance you are from your local phone exchange will affect your connection speed. For example, if your home or office is within 1km of the phone exchange it's more likely you'll get a faster maximum speed than someone who is, say, 4km away
• Wiring - Both the length and quality of any wiring in your house or office can affect connection speeds
• Your computer - Your computer and modem or router can also affect the speed of your broadband connection
• Your modem connection - An Ethernet or Wireless connection is generally faster than a USB connection.

More generally, the day-to-day speed of your broadband connection can also be affected by the following:

• The time of day - If you log on during peak periods when alot of people are using the Internet speeds are likely to be slower.
• Websites you visit - Some websites limit the speed at which they send out information and sites that are further away (i.e. Overseas) can be slower to download than sites hosted locally.
• Connection Sharing - Multiple people using the same connection can slow speeds.

Your monthly data allowance is measured by how much data you use. Put simply, every time you use the Internet to send an email or visit a webpage you're using data. So, it's a good idea to keep an eye on your data usage. If you exceed your monthly allowance you will be billed 2c (incl. GST) per MB (or part thereof) that you use over your data allowance.

Additional 10Gb blocks can be pre-purchased at $10.00 per month.

For your safety you can check your usage online at any time by logging into My Swiift, and we also send you email alerts when you are nearing your data limit.

It's important to know that Swiift Broadband is not available on all phone lines.

So, while broadband might be available in your area, we can't guarantee that it's available on your phone line or what your connection speed will be when you sign-up.

Once you are connected we will test your line. At this point, if there are any issues with your connection speed, we will be in contact to discuss your options.

For example, you can choose to remain on your current plan, change to another plan with a lower connection speed, or cancel the service.

You need to have a connected telephone line, and you will need to have broadband enabled on this phone line. There are two flavours of installation, a 'self-install', and a 'full-install'.

A technician is sent to your local telephone exchange to enable broadband on your line. Self-installs are currently free till the end of 2006.

The technician also visits your house to complete some physical wiring that means you will not need to use line filters. A full-install is necessary in some situations such as if you have a monitored alarm, a PABX, or more than 5 phone jacks. If you are not sure if you need this call our helpdesk on 0800 292 376. Full-installs are currently available at the reduced rate of $149.95 (usually $249.95).

If you already have broadband through another provider you can currently switch to one of Cybermedia's great plans for free.

To get broadband you need a broadband modem. Swiift customers get access to some great Cybermedia-customer-only deals on modems, and we can have them couriered right to your door. Call us on 0800 292 376 for details.

Line filters split the traffic on the phone line into voice (to your phone) and data (to your computer). You will need a phone line filter for each phone jack point in your house.